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Should I work for free if client's requirement changed

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2

I have a client. There was one specific limitation of the solution we were implementing. I made sure to tell him about it, and he said it's fine.

Now later when it's implemented that way, he feels, it's not ideal for him. Overcoming this limitation would require redesigning the current work, and do things bit differently, and it's quite lot of work.

Since he feels he has not got what he wants, he wants me to do the necessary changes now for free.

But I feel since his requirements and needs have changed after we agreed upon everything, I should not be liable to do free work for him.

I am also wondering what's the best way to approach him. I am thinking of sending him the screenshot of conversation where he agrees he is fine with the limitations.

And also write him something like this:

Hi X, As you can see I told you about the limitations before, and you said you are fine. Now these new changes will require drastic change in design and will be a lot of work. I feel it's not fair or reasonable to ask someone to do free work for you if your requirements change later. I hope you understand. Thank you.

difficult-client project-management scope-of-work

share|improve this question

edited 3 hours ago

bytebuster

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VarunAgwVarunAgw

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VarunAgw is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
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• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  When you walk into a local store and ask them to give you stuff for free, what do you think they will tell you?
  
  – HenryM
  40 mins ago
  

  
  
  
  

add a comment | 

2

I have a client. There was one specific limitation of the solution we were implementing. I made sure to tell him about it, and he said it's fine.

Now later when it's implemented that way, he feels, it's not ideal for him. Overcoming this limitation would require redesigning the current work, and do things bit differently, and it's quite lot of work.

Since he feels he has not got what he wants, he wants me to do the necessary changes now for free.

But I feel since his requirements and needs have changed after we agreed upon everything, I should not be liable to do free work for him.

I am also wondering what's the best way to approach him. I am thinking of sending him the screenshot of conversation where he agrees he is fine with the limitations.

And also write him something like this:

Hi X, As you can see I told you about the limitations before, and you said you are fine. Now these new changes will require drastic change in design and will be a lot of work. I feel it's not fair or reasonable to ask someone to do free work for you if your requirements change later. I hope you understand. Thank you.

difficult-client project-management scope-of-work

share|improve this question

edited 3 hours ago

bytebuster

1,74711 gold badge1010 silver badges3535 bronze badges

asked 8 hours ago

VarunAgwVarunAgw

12122 bronze badges

New contributor

VarunAgw is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  When you walk into a local store and ask them to give you stuff for free, what do you think they will tell you?
  
  – HenryM
  40 mins ago
  

  
  
  
  

add a comment | 

I have a client. There was one specific limitation of the solution we were implementing. I made sure to tell him about it, and he said it's fine.

Now later when it's implemented that way, he feels, it's not ideal for him. Overcoming this limitation would require redesigning the current work, and do things bit differently, and it's quite lot of work.

Since he feels he has not got what he wants, he wants me to do the necessary changes now for free.

But I feel since his requirements and needs have changed after we agreed upon everything, I should not be liable to do free work for him.

I am also wondering what's the best way to approach him. I am thinking of sending him the screenshot of conversation where he agrees he is fine with the limitations.

And also write him something like this:

Hi X, As you can see I told you about the limitations before, and you said you are fine. Now these new changes will require drastic change in design and will be a lot of work. I feel it's not fair or reasonable to ask someone to do free work for you if your requirements change later. I hope you understand. Thank you.

difficult-client project-management scope-of-work

share|improve this question

edited 3 hours ago

bytebuster

1,74711 gold badge1010 silver badges3535 bronze badges

asked 8 hours ago

VarunAgwVarunAgw

12122 bronze badges

New contributor

VarunAgw is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.

share|improve this question

edited 3 hours ago

bytebuster

1,74711 gold badge1010 silver badges3535 bronze badges

asked 8 hours ago

VarunAgwVarunAgw

12122 bronze badges

New contributor

VarunAgw is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.

share|improve this question

edited 3 hours ago

bytebuster

1,74711 gold badge1010 silver badges3535 bronze badges

asked 8 hours ago

VarunAgwVarunAgw

12122 bronze badges

New contributor

VarunAgw is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.

edited 3 hours ago

bytebuster

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edited 3 hours ago

bytebuster

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asked 8 hours ago

VarunAgwVarunAgw

12122 bronze badges

New contributor

VarunAgw is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.

asked 8 hours ago

VarunAgwVarunAgw

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1 Answer
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3

Absolutely not! If you have agreed on terms, and delivered, then you should expect him to deliver on his part of the arrangement.

Having said that...

1. Did you give him status updates with the opportunity for feedback?


2. Did he understand the limitations he put in place for you?


3. Does he seem to want to continue to use you if you keep working for him?

These three questions may convince you otherwise, or confirm your position. Either way, remain polite and professional, explaining that you don't work for free for projects that he agreed upon initially. You can explain that your cost for implementing feature X using method Y will cost $ZZZ. But make sure the lines of communication are open and clear.

share|improve this answer

answered 7 hours ago

Canadian Luke♦Canadian Luke

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3

Absolutely not! If you have agreed on terms, and delivered, then you should expect him to deliver on his part of the arrangement.

Having said that...

1. Did you give him status updates with the opportunity for feedback?


2. Did he understand the limitations he put in place for you?


3. Does he seem to want to continue to use you if you keep working for him?

These three questions may convince you otherwise, or confirm your position. Either way, remain polite and professional, explaining that you don't work for free for projects that he agreed upon initially. You can explain that your cost for implementing feature X using method Y will cost $ZZZ. But make sure the lines of communication are open and clear.

share|improve this answer

answered 7 hours ago

Canadian Luke♦Canadian Luke

5,94911 gold badge1515 silver badges3737 bronze badges

add a comment | 

3

Absolutely not! If you have agreed on terms, and delivered, then you should expect him to deliver on his part of the arrangement.

Having said that...

1. Did you give him status updates with the opportunity for feedback?


2. Did he understand the limitations he put in place for you?


3. Does he seem to want to continue to use you if you keep working for him?

These three questions may convince you otherwise, or confirm your position. Either way, remain polite and professional, explaining that you don't work for free for projects that he agreed upon initially. You can explain that your cost for implementing feature X using method Y will cost $ZZZ. But make sure the lines of communication are open and clear.

share|improve this answer

answered 7 hours ago

Canadian Luke♦Canadian Luke

5,94911 gold badge1515 silver badges3737 bronze badges

add a comment | 

Absolutely not! If you have agreed on terms, and delivered, then you should expect him to deliver on his part of the arrangement.

Having said that...

1. Did you give him status updates with the opportunity for feedback?


2. Did he understand the limitations he put in place for you?


3. Does he seem to want to continue to use you if you keep working for him?

These three questions may convince you otherwise, or confirm your position. Either way, remain polite and professional, explaining that you don't work for free for projects that he agreed upon initially. You can explain that your cost for implementing feature X using method Y will cost $ZZZ. But make sure the lines of communication are open and clear.

share|improve this answer

answered 7 hours ago

Canadian Luke♦Canadian Luke

5,94911 gold badge1515 silver badges3737 bronze badges

share|improve this answer

answered 7 hours ago

Canadian Luke♦Canadian Luke

5,94911 gold badge1515 silver badges3737 bronze badges

answered 7 hours ago

Canadian Luke♦Canadian Luke

5,94911 gold badge1515 silver badges3737 bronze badges

answered 7 hours ago

Canadian Luke♦Canadian Luke

5,94911 gold badge1515 silver badges3737 bronze badges