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What can Thomas Cook customers who have not yet departed do now it has stopped operating?

What happens if I have checked-in bags and decide not to board my connecting flight on return?Can children of Iranian citizens, who do not have Iranian citizenship themselves, travel to America in light of Trumps new Executive Order?Claim against AirEuropa (migrated from Law site)What is the likely impact on flights of grounding an entire aircraft series?

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18

1

As many will be wondering what options they have, what can a customer who has not yet departed for their trip do, now Thomas Cook has stopped operating. Are they able to claim back any money, will they be provided alternative flights or able to purchase new ones for discounted rates etc.

(Note that this is for those who have not departed yet, those who are already on their trip will be flown home by flights organised by the civil aviation authority)

airlines event-based-effects

share|improve this question

edited 49 mins ago

Uciebila

asked 13 hours ago

UciebilaUciebila

4,02122 gold badges1717 silver badges4040 bronze badges

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  According to some online articles from serious newspapers, you'll be able to cancel your trip and get the full money back, for those who are already on vacation they'll be provided an alternative flights. You should be able to find online a way to cancel your trip.
  
  – stbr
  12 hours ago
  

  
  
  
  


• 
  
  
  

  
  5
  

  
  
  
  
  
  

  
  
  Note that the answer might be jurisdiction related, as not only did Thomas Cook operating but also quite a lot of it's subsidiaries in other countries, like Germany, the Netherlands and Austria
  
  – SztupY
  4 hours ago
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Are you looking for answers for all 17 countries in which Thomas Cook had tour operators? The answer will a) be strongly jurisdiction-related b) depend on whether that country had bonding/licensing for tour operators c) else, it'll depend on consumer law in that country d) how customers paid (credit card/ debit card/ check/ cash) e) whether they bought a tour package or flights only
  
  – smci
  52 mins ago
  
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  ATOL only covers UK-based tour operators, and even then not all purchases: excludes some flight-only or last-minute. Apart from the UK there are at least 16 other countries TC has/had operations in
  
  – smci
  41 mins ago
  
  

  
  
  
  

add a comment
 | 

18

1

As many will be wondering what options they have, what can a customer who has not yet departed for their trip do, now Thomas Cook has stopped operating. Are they able to claim back any money, will they be provided alternative flights or able to purchase new ones for discounted rates etc.

(Note that this is for those who have not departed yet, those who are already on their trip will be flown home by flights organised by the civil aviation authority)

airlines event-based-effects

share|improve this question

edited 49 mins ago

Uciebila

asked 13 hours ago

UciebilaUciebila

4,02122 gold badges1717 silver badges4040 bronze badges

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  According to some online articles from serious newspapers, you'll be able to cancel your trip and get the full money back, for those who are already on vacation they'll be provided an alternative flights. You should be able to find online a way to cancel your trip.
  
  – stbr
  12 hours ago
  

  
  
  
  


• 
  
  
  

  
  5
  

  
  
  
  
  
  

  
  
  Note that the answer might be jurisdiction related, as not only did Thomas Cook operating but also quite a lot of it's subsidiaries in other countries, like Germany, the Netherlands and Austria
  
  – SztupY
  4 hours ago
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Are you looking for answers for all 17 countries in which Thomas Cook had tour operators? The answer will a) be strongly jurisdiction-related b) depend on whether that country had bonding/licensing for tour operators c) else, it'll depend on consumer law in that country d) how customers paid (credit card/ debit card/ check/ cash) e) whether they bought a tour package or flights only
  
  – smci
  52 mins ago
  
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  ATOL only covers UK-based tour operators, and even then not all purchases: excludes some flight-only or last-minute. Apart from the UK there are at least 16 other countries TC has/had operations in
  
  – smci
  41 mins ago
  
  

  
  
  
  

add a comment
 | 

As many will be wondering what options they have, what can a customer who has not yet departed for their trip do, now Thomas Cook has stopped operating. Are they able to claim back any money, will they be provided alternative flights or able to purchase new ones for discounted rates etc.

(Note that this is for those who have not departed yet, those who are already on their trip will be flown home by flights organised by the civil aviation authority)

airlines event-based-effects

share|improve this question

edited 49 mins ago

Uciebila

asked 13 hours ago

UciebilaUciebila

4,02122 gold badges1717 silver badges4040 bronze badges

share|improve this question

edited 49 mins ago

Uciebila

asked 13 hours ago

UciebilaUciebila

4,02122 gold badges1717 silver badges4040 bronze badges

share|improve this question

edited 49 mins ago

Uciebila

asked 13 hours ago

UciebilaUciebila

4,02122 gold badges1717 silver badges4040 bronze badges

asked 13 hours ago

UciebilaUciebila

4,02122 gold badges1717 silver badges4040 bronze badges

asked 13 hours ago

UciebilaUciebila

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2 Answers
2

active

oldest

votes

13

This BBC article has a panel outlining the rights of UK customers regarding this:

If you are on a package holiday, you are covered by the Atol scheme.

The scheme will pay for your accommodation abroad, although you may have to move to a different hotel or apartment.

Atol will also pay to have you brought home if the airline is no longer operating.

If you have a holiday booked in the future, you will also be refunded by the scheme.

If you have booked a flight-only deal, you will need to apply to your travel insurance company or credit card and debit card provider to seek a refund.

share|improve this answer

edited 22 mins ago

smci

1,4041111 silver badges1313 bronze badges

answered 11 hours ago

Nick CNick C

3,58311 gold badge1212 silver badges3434 bronze badges

• 
  
  
  

  
  4
  

  
  
  
  
  
  

  
  
  Will this also cover overseas clients? What if an Indian family booked a trip to Greece from Delhi? Brits amount to less than half of all affected clients.
  
  – Diego Sánchez
  4 hours ago
  

  
  
  
  

add a comment
 | 

10

The below applies to UK customers only, with other answers able to cover other countries TC has operated in.

For package holidays:

Any package booked through Thomas Cook is protected by ATOL. You are able to get a full refund through them. Do not go to the airport unless you have booked yourself onto a new holiday yourself.

Flight only

If you have only booked flights from TC, you can claim this back via credit card or travel insurance if you have either. If you book your own alternative outbound flight now, you are not entitled to a reparation flight on your return journey.

Hotel Only

If you have booked a hotel only deal, your flights will still be available with your chosen flight company, but you should contact them to be sure of this before travelling.

---

Source: the information being given out today, by TC themselves.

For more information and links on how to make ATOL claims, visit the Thomas Cook website.

share|improve this answer

edited 26 mins ago

answered 11 hours ago

UciebilaUciebila

4,02122 gold badges1717 silver badges4040 bronze badges

• 
  
  
  

  
  1
  

  
  
  
  
  
  

  
  
  "If you have booked a hotel only deal, your flights will still be available ..." Yes, but your hotel won't be available when you get there, so that's not really a useful answer. You'll probably have re-book your hotel or find an alternative one.
  
  – rjmunro
  3 hours ago
  

  
  
  
  


• 
  
  
  

  
  1
  

  
  
  
  
  
  

  
  
  This only appears to be applicable to UK customers.
  
  – Vladimir F
  2 hours ago
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  @rjmunro yes, I know, just covering all options possible for the different types of customers that could be affected, as there is a lot of uncertainty in the air.
  
  – Uciebila
  1 hour ago
  

  
  
  
  

add a comment
 | 

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13

This BBC article has a panel outlining the rights of UK customers regarding this:

If you are on a package holiday, you are covered by the Atol scheme.

The scheme will pay for your accommodation abroad, although you may have to move to a different hotel or apartment.

Atol will also pay to have you brought home if the airline is no longer operating.

If you have a holiday booked in the future, you will also be refunded by the scheme.

If you have booked a flight-only deal, you will need to apply to your travel insurance company or credit card and debit card provider to seek a refund.

share|improve this answer

edited 22 mins ago

smci

1,4041111 silver badges1313 bronze badges

answered 11 hours ago

Nick CNick C

3,58311 gold badge1212 silver badges3434 bronze badges

• 
  
  
  

  
  4
  

  
  
  
  
  
  

  
  
  Will this also cover overseas clients? What if an Indian family booked a trip to Greece from Delhi? Brits amount to less than half of all affected clients.
  
  – Diego Sánchez
  4 hours ago
  

  
  
  
  

add a comment
 | 

13

This BBC article has a panel outlining the rights of UK customers regarding this:

If you are on a package holiday, you are covered by the Atol scheme.

The scheme will pay for your accommodation abroad, although you may have to move to a different hotel or apartment.

Atol will also pay to have you brought home if the airline is no longer operating.

If you have a holiday booked in the future, you will also be refunded by the scheme.

If you have booked a flight-only deal, you will need to apply to your travel insurance company or credit card and debit card provider to seek a refund.

share|improve this answer

edited 22 mins ago

smci

1,4041111 silver badges1313 bronze badges

answered 11 hours ago

Nick CNick C

3,58311 gold badge1212 silver badges3434 bronze badges

• 
  
  
  

  
  4
  

  
  
  
  
  
  

  
  
  Will this also cover overseas clients? What if an Indian family booked a trip to Greece from Delhi? Brits amount to less than half of all affected clients.
  
  – Diego Sánchez
  4 hours ago
  

  
  
  
  

add a comment
 | 

This BBC article has a panel outlining the rights of UK customers regarding this:

If you are on a package holiday, you are covered by the Atol scheme.

The scheme will pay for your accommodation abroad, although you may have to move to a different hotel or apartment.

Atol will also pay to have you brought home if the airline is no longer operating.

If you have a holiday booked in the future, you will also be refunded by the scheme.

If you have booked a flight-only deal, you will need to apply to your travel insurance company or credit card and debit card provider to seek a refund.

share|improve this answer

edited 22 mins ago

smci

1,4041111 silver badges1313 bronze badges

answered 11 hours ago

Nick CNick C

3,58311 gold badge1212 silver badges3434 bronze badges

share|improve this answer

edited 22 mins ago

smci

1,4041111 silver badges1313 bronze badges

answered 11 hours ago

Nick CNick C

3,58311 gold badge1212 silver badges3434 bronze badges

edited 22 mins ago

smci

1,4041111 silver badges1313 bronze badges

edited 22 mins ago

smci

1,4041111 silver badges1313 bronze badges

answered 11 hours ago

Nick CNick C

3,58311 gold badge1212 silver badges3434 bronze badges

answered 11 hours ago

Nick CNick C

3,58311 gold badge1212 silver badges3434 bronze badges

10

The below applies to UK customers only, with other answers able to cover other countries TC has operated in.

For package holidays:

Any package booked through Thomas Cook is protected by ATOL. You are able to get a full refund through them. Do not go to the airport unless you have booked yourself onto a new holiday yourself.

Flight only

If you have only booked flights from TC, you can claim this back via credit card or travel insurance if you have either. If you book your own alternative outbound flight now, you are not entitled to a reparation flight on your return journey.

Hotel Only

If you have booked a hotel only deal, your flights will still be available with your chosen flight company, but you should contact them to be sure of this before travelling.

---

Source: the information being given out today, by TC themselves.

For more information and links on how to make ATOL claims, visit the Thomas Cook website.

share|improve this answer

edited 26 mins ago

answered 11 hours ago

UciebilaUciebila

4,02122 gold badges1717 silver badges4040 bronze badges

• 
  
  
  

  
  1
  

  
  
  
  
  
  

  
  
  "If you have booked a hotel only deal, your flights will still be available ..." Yes, but your hotel won't be available when you get there, so that's not really a useful answer. You'll probably have re-book your hotel or find an alternative one.
  
  – rjmunro
  3 hours ago
  

  
  
  
  


• 
  
  
  

  
  1
  

  
  
  
  
  
  

  
  
  This only appears to be applicable to UK customers.
  
  – Vladimir F
  2 hours ago
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  @rjmunro yes, I know, just covering all options possible for the different types of customers that could be affected, as there is a lot of uncertainty in the air.
  
  – Uciebila
  1 hour ago
  

  
  
  
  

add a comment
 | 

10

The below applies to UK customers only, with other answers able to cover other countries TC has operated in.

For package holidays:

Any package booked through Thomas Cook is protected by ATOL. You are able to get a full refund through them. Do not go to the airport unless you have booked yourself onto a new holiday yourself.

Flight only

If you have only booked flights from TC, you can claim this back via credit card or travel insurance if you have either. If you book your own alternative outbound flight now, you are not entitled to a reparation flight on your return journey.

Hotel Only

If you have booked a hotel only deal, your flights will still be available with your chosen flight company, but you should contact them to be sure of this before travelling.

---

Source: the information being given out today, by TC themselves.

For more information and links on how to make ATOL claims, visit the Thomas Cook website.

share|improve this answer

edited 26 mins ago

answered 11 hours ago

UciebilaUciebila

4,02122 gold badges1717 silver badges4040 bronze badges

• 
  
  
  

  
  1
  

  
  
  
  
  
  

  
  
  "If you have booked a hotel only deal, your flights will still be available ..." Yes, but your hotel won't be available when you get there, so that's not really a useful answer. You'll probably have re-book your hotel or find an alternative one.
  
  – rjmunro
  3 hours ago
  

  
  
  
  


• 
  
  
  

  
  1
  

  
  
  
  
  
  

  
  
  This only appears to be applicable to UK customers.
  
  – Vladimir F
  2 hours ago
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  @rjmunro yes, I know, just covering all options possible for the different types of customers that could be affected, as there is a lot of uncertainty in the air.
  
  – Uciebila
  1 hour ago
  

  
  
  
  

add a comment
 | 

The below applies to UK customers only, with other answers able to cover other countries TC has operated in.

For package holidays:

Any package booked through Thomas Cook is protected by ATOL. You are able to get a full refund through them. Do not go to the airport unless you have booked yourself onto a new holiday yourself.

Flight only

If you have only booked flights from TC, you can claim this back via credit card or travel insurance if you have either. If you book your own alternative outbound flight now, you are not entitled to a reparation flight on your return journey.

Hotel Only

If you have booked a hotel only deal, your flights will still be available with your chosen flight company, but you should contact them to be sure of this before travelling.

---

Source: the information being given out today, by TC themselves.

For more information and links on how to make ATOL claims, visit the Thomas Cook website.

share|improve this answer

edited 26 mins ago

answered 11 hours ago

UciebilaUciebila

4,02122 gold badges1717 silver badges4040 bronze badges

share|improve this answer

edited 26 mins ago

answered 11 hours ago

UciebilaUciebila

4,02122 gold badges1717 silver badges4040 bronze badges

answered 11 hours ago

UciebilaUciebila

4,02122 gold badges1717 silver badges4040 bronze badges

answered 11 hours ago

UciebilaUciebila

4,02122 gold badges1717 silver badges4040 bronze badges